Digital Energy Protection & Control Technical Support
 
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Technical Support
Protection & Control / Substation Automation

We are committed to providing fast, courteous and professional post-sales technical support, product upgrades, and testing and repair services to our customers. Technical support engineers and technical specialists are standing by to assist you with your protection and control (Multilin) and substation automation product questions. For North America, phone support is available weekdays from 9am to 5pm Eastern. For emergency situations, Multilin product support is available 24 hours a day, 7 days a week.

View support, services, training and upgrades for Alstom products.


Speak to a technical support representative
1-800-547-8629 (North America)
(905) 927-7070 (Worldwide)
+34 94 485 8854 (Europe, Middle East, Africa)
Email Us
Follow the steps below to submit an email to our technical support team



Have a Case ID, RMA Number or Serial Number?
Use the eRMA tool to check the status of your RMA online.



UR | UR Plus SR | 650 SR3 | M Family MM300 | MII Family Meters


    
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Our service expert teams are highly skilled professionals with a wealth of knowledge and experience. Their in-depth technology expertise provides a timely turnaround and cost-effective solution to your product or service issue.

The GE Digital Energy Multilin Customer Service Team will assist customers with plant-wide relay audits in order to help identify legacy products and recommend equivalent product upgrades, enabling users to take advantage of associated key benefits and enhancements that include:
  • New and Re-designed products
  • Expanded Communication options
  • Enhanced Metering information
  • Enhanced diagnostic information
  • Increased Events Recorder
  • Expanded Waveform capture
  • Extended Data Logging
  • EnerVista Suite of software
  • Asset health diagnostic tools
  • Enervista
    Fleet management
  • Audit existing installed base
  • Account for all installed products
  • Provide recommendations for upgrades (aging products, hardware and firmware)
  • Reduce customer downtown while improving productivity and efficiency

  • Service Solutions
  • Applications analysis and commissioning
  • On-site fault investigation
  • Assist new installations testing or retrofits projects

  • Service Contracts
  • Sign contracts with strategic accounts
  • Manage customer installations
  • Enervista

    Enervista

    Our Disaster Support program is designed to provide customers with quick access to products, parts, resources, assistance and reference materials for power protection and outage issues during natural disasters. Our Disaster Support team is prepared to work around the clock to serve you.

    The Disaster Support Program includes the following:
  • Overnight delivery on replacement parts or products ordered
  • Easy and fast ordering over the phone or by email,
  • Emergency access to service technicians and application engineers
  • Enervista